Frequently Asked Questions

How do I add my company's data?

Contact us at operations@lineguide.io. We will work with you to collection your line, structure / pole, and substation inventory and ingest it into LineGuide. Natively we use GeoJSON and KML data but we have accepted everything from spreadsheets, ArcGIS shape files, and napkin drawings (if you buy coffee first).

How do I obtain an account?

Complete the LineGuide User Self-Signup Form at https://portal.lineguide.io/signup. This form will submit a request that the LineGuide team will use to obtain approval from the power company.

How do I reset my password?

Please use the Forgot Password functionality on our website ( https://portal.lineguide.io/forgot-password ) link and complete the process.

How do I change or upgrade my device?

You may complete this process from the LineGuide mobile application. Please follow the steps on this instructional video.